1. General

This website (www.petsnparents.com or the "Site") is owned and operated by Pets N Parents, a sole proprietorship registered under GST (29BOGPA8653G1ZS) and having its principal place of business at No. 29/4, 9th Cross, Muneshwara Layout, Vaderahalli, Vidyaranyapura Post, Bengaluru – 560097, India (hereinafter referred to as the "Company," "We," "Us," or "Our").

These Terms of Use ("Agreement" or "Terms") govern your access to and use of the Site, including any content, features, products, and services offered through it.

By visiting, accessing, or using the Site in any manner (including browsing, purchasing, registering, or contributing content), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies or guidelines displayed on the Site.

2. Acceptance of Terms

• These Terms constitute a binding legal agreement between you ("User," "You," "Your," or "Customer") and the Company.

• By using the Site, you confirm that you are eligible under applicable law and are competent to enter into a valid contract as per the Indian Contract Act, 1872.

• If you subscribe to or purchase our products/services, you are deemed to have accepted these Terms, regardless of how you accessed or used our services.

3. Modification of Terms

We reserve the right to change, amend, or update these Terms at any time at our sole discretion. Updated Terms will be posted on this page with a revised "Last Updated" date. It is your responsibility to check this page periodically. Continued use of the Site after changes constitutes acceptance of the modified Terms.

4. Eligibility & User Responsibilities

• The Site is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872.

• Persons "incompetent to contract," including minors (under 18 years), undischarged insolvents, etc., are not eligible to use this Site.

• If you are under 18, you may use this Site only under the supervision of a parent or legal guardian. Transactions in such cases shall be deemed to be made by the guardian.

• Each User may maintain only one account. Multiple accounts, fraudulent registrations, or unauthorized transfers of accounts are prohibited.

• You are solely responsible for maintaining the confidentiality of your account details, including username and password, and for all activity under your account.

• You agree to provide true, accurate, current, and complete information during registration. If any information is found to be false, we reserve the right to suspend or terminate your account.

5. Products & Services

• We sell a wide range of pet-related products, including toys, accessories, walking essentials, grooming products (like brushes, combs etc.), beds, and feeding bowls.

• While we make every effort to display accurate product descriptions, specifications, pricing, colors, and images, errors may occur due to typographical mistakes, technical issues, or product variations.

• We do not guarantee that product colors, sizes, or descriptions will always be exact due to screen settings or manufacturer variations.

• Our products are intended for domestic use only. They are not substitutes for veterinary advice, diagnosis, or treatment. Please consult a licensed veterinarian for pet health concerns.

6. Pricing, Orders, and Payments

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

• Prices and product availability are subject to change without notice.

• Placing an order constitutes an offer by you to purchase products. The order is accepted only once we confirm it. We reserve the right to refuse or cancel orders at our discretion.

• Payments must be made at the time of purchase using the payment gateways provided. As of now, we use Razorpay. In the future, we may add other reputed gateways (Phonepe, PayU, Stripe, etc.).

• We do not store card details; all transactions are handled securely by the payment gateway.

• Any promotional discount codes are subject to specific terms. Only one code may be used per order.

7. Shipping & Delivery

• Estimated delivery timelines are provided at checkout but are non-binding.

• We are not liable for delays caused by courier partners, unforeseen circumstances, or force majeure events.

• Customers must provide accurate shipping addresses and contact details. We are not responsible for failed deliveries due to incorrect information provided by you.

8. Prohibited Uses

By using the Site, you agree not to:

• Copy, reproduce, modify, distribute, or commercially exploit any content without authorization.

• Infringe upon the intellectual property rights of the Company or third parties.

• Use automated tools (bots, spiders, scrapers) for data mining or extraction.

• Introduce viruses, malware, or harmful code into the Site.

• Engage in fraudulent transactions, misrepresentations, or unlawful activities.

• Post unsolicited promotional, offensive, or harmful content.

• Impair or disrupt the functioning of the Site.

9. Intellectual Property

• All content on the Site (text, graphics, logos, product images, blogs, videos, software, design, and layout) is the exclusive property of PetsnParents.com and protected under applicable intellectual property laws.

• Users are granted a limited, non-transferable, revocable license to access and make personal, non-commercial use of the Site.

• Unauthorized use, copying, or distribution of content will result in termination of access and may attract legal action.

10. Disclaimers & Limitation of Liability

• The Site and products are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

• We disclaim liability for:

  • Typographical errors, inaccuracies, or omissions in product information.

  • Losses or damages due to delays, non-delivery, or misuse of products.

  • Any injury, damage, or loss caused by improper use of products.

  • Any harm caused by viruses, malware, or unauthorized access to your device resulting from website use.

• To the maximum extent permitted by law, our liability is limited to the amount paid by you for the specific product.

11. Fraud & Misuse

We reserve the right to investigate and take legal action against fraudulent users. This may include recovering costs of goods, collection charges, and legal expenses.

12. Indemnification

You agree to indemnify, defend, and hold harmless PetsnParents.com, its owner, employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your violation of these Terms or applicable laws.

• Infringement of intellectual property or third-party rights.

• Misuse of the Site or products purchased.

13. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the content, services, or policies of such sites. Accessing third-party links is at your own risk.

14. Termination

We reserve the right to suspend or terminate your account or restrict access to the Site at any time without notice, if you:

• Violate these Terms.

• Provide false or misleading information.

• Engage in fraud or misuse of services.

Upon termination, certain provisions such as Indemnification, Disclaimers, Governing Law, and Intellectual Property will survive.

15. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

16. Electronic Contract

• By accessing or using the Site, creating an account, or placing an order through www.petsnparents.com, you acknowledge and agree that these Terms of Use constitute an electronic record under the Information Technology Act, 2000 and applicable rules.

• This Agreement is generated by a computer system and does not require any physical or digital signatures.

• Your act of clicking on "Accept," "Register," "Place Order," or any similar button, or your continued use of the Site, shall be deemed as your valid electronic acceptance of these Terms, creating a binding and enforceable contract between you and PetsnParents.com in accordance with the Indian Contract Act, 1872.

• Such electronic records are admissible as evidence in legal proceedings to the same extent as physically signed contracts.

17. Grievance Redressal

In compliance with applicable law, we have appointed a Grievance Officer:

We will make all efforts to address complaints promptly.

18. Entire Agreement

These Terms, together with the Privacy Policy and other policies posted on the Site, constitute the entire agreement between you and Pets N Parents(the company) and its website (petsnparents.com). If any provision is found unenforceable, the remaining provisions shall continue in full force and effect.