Pets N Parents ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website www.petsnparents.com (the "Site").

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with any part of it, we recommend not using our services.

We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Digital Personal Data Protection Act, 2023 (India) ("DPDP Act"), applicable Indian IT Rules, and industry best practices.

This Privacy Policy explains in detail:

• What personal data do we collect?
• How we use, process, and store it.
• With whom we share it.
• What rights do you have under the law.
• How we secure your information.
• How to Contact Us for Grievances.

About Us

PetsnParents.com is a dedicated e-commerce store that provides a wide range of high-quality pet products designed to meet the everyday needs of pets and pet parents alike. Operated as a sole proprietorship under GST registration number 29BOGPA8653G1ZS, we are based in Bengaluru, Karnataka, India.

At PetsnParents.com, our mission is to make pet parenting easier, happier, and healthier by offering carefully curated products across categories, including but not limited to: Pet Toys & Play Essentials, Walking Essentials, Grooming Products, Pet Accessories, Feeding Bowls & Essentials, Pet Beds and Sleep Essentials, Pet Clothings, Nutritious Foods & Treats.

In addition to our product offerings, we also share valuable blogs and resources on pet care, training, health, and parenting tips to support pet owners in their journey of raising healthy and happy pets.

We are committed to maintaining transparency, trust, and quality in everything we do, ensuring that every interaction with PetsnParents.com delivers value to both pets and their loving parents.

Information We Collect

(a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Billing and shipping address
• Company name (if applicable)
• Payment details (processed by Razorpay). In the future, we may integrate and offer additional reputable payment gateways (such as Phonepe, PayU, Stripe, PayPal, etc.); we do not store card details.
• Pet-related details voluntarily shared

(b) Information Collected Automatically

• IP address, browser type, operating system
• Device identifiers
• Website usage patterns, session data
• Referring URLs
• Location data (if enabled)
• Cookies and similar tracking technologies

(c) Information From Third Parties

• Analytics data from Google Analytics, Google Ads, and Facebook Pixel
• Data from payment gateway partners
• Logistics/shipping providers for delivery

Purpose of Processing Personal Data

We process your data for:

1. Order Fulfillment: To process payments, deliver products, and provide invoices.
2. Customer Support: To handle queries, complaints, returns, and service requests.
3. Marketing & Promotions: To send offers, newsletters, and personalized ads.
4. Analytics: To analyze traffic, behavior, and improve site performance.
5. Personalization: To recommend products and customize the user experience.
6. Legal Compliance: To comply with GST, tax, accounting, and government reporting.
7. Fraud Prevention: To protect against unauthorized transactions and misuse.
8. Business Operations: For audits, system maintenance, and troubleshooting.

Lawful Basis for Processing

We rely on the following legal bases under the DPDP Act:

• Consent: For marketing, promotional communications, and cookies.
• Contractual Necessity: To process orders, payments, and deliveries.
• Legal Obligation: To comply with tax and regulatory requirements.
• Legitimate Interest: To improve services, detect fraud, and ensure website security.

Use of Cookies and Tracking Technologies

We use cookies and similar tools for:

• Essential Cookies: Required for website functionality.
• Performance Cookies: To measure usage and improve features.
• Advertising Cookies: For retargeting via Google Ads and Facebook Pixel.
• Analytics Cookies: For insights via Google Analytics.

Your Control:

• You may manage or disable cookies in your browser.
• You may opt out of targeted advertising by visiting Google Ad Settings or Facebook Ad Preferences.

Sharing and Disclosure of Information

We may share your personal data with:

• Payment Gateway: For secure transactions.
• Shipping/Logistics Providers: For the delivery of products.
• IT & Hosting Providers: For secure website hosting and backups.
• Marketing Partners: For targeted ads and promotional campaigns.
• Regulatory Authorities: Where legally required (e.g., GST compliance, fraud investigation).

Data Retention

• Active Accounts: Retained until account deletion or withdrawal of consent.
• Marketing Data: Retained until you unsubscribe or opt out.
• Legal/Regulatory Data: Retained for up to 8 years as per Indian tax laws.
• Deleted Accounts: Data may be retained for backup/legal compliance before secure deletion.

Data Security

We implement reasonable security measures, including:

• SSL encryption across the Site.
• Encrypted payment processing through Razorpay.
• Restricted employee access to customer data.
• Regular malware scanning and system monitoring.
• Secure servers with firewalls.

Despite our efforts, no system is 100% secure. By using our services, you acknowledge this risk.

Your Rights Under the DPDP Act, 2023

You have the following rights:

1. Right to Access: Obtain details of your personal data held by us.
2. Right to Correction: Correct or update inaccurate data.
3. Right to Deletion: Request erasure of personal data no longer required.
4. Right to Withdraw Consent: Opt out of marketing or optional services anytime.
5. Right to Grievance Redressal: File complaints with our Grievance Officer.

Grievance Officer:

We may verify your identity before acting on requests.

Children's Privacy

• Our Site is intended for users 18 years and older.
• We do not knowingly collect data from children under 18.
• If discovered, such data will be deleted immediately.
• Parents may contact us at support@petsnparents.com for deletion requests.

Cross-Border Data Transfers

Currently, we operate only in India and host our services within India. If in the future, we use international services, transfers will be made in compliance with Indian data protection regulations.

Data Breach Notification

In case of a data breach that compromises your personal data, we will:

• Notify affected users promptly via email.
• Inform relevant authorities if legally required.
• Take corrective measures to prevent recurrence.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before using them.

Dispute Resolution & Jurisdiction

• Any disputes arising out of this Privacy Policy shall be governed by the laws of India.
• Exclusive jurisdiction lies with the competent courts in Bengaluru, Karnataka, India.

Policy Updates

We may revise this Privacy Policy from time to time due to legal, technical, or business developments. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes constitutes acceptance.

Contact Information

For questions, concerns, or complaints about this Privacy Policy: